戴尔(中国)有限公司
公司行业： 计算机硬件及网络设备
公司类型： 外商独资
公司规模： 1000-9999人
职位类别：客户服务/技术支持 计算机软、硬件/互联网/IT
工作地点：厦门          发布日期：2010-11-15 
工作经验：3-5年        最低学历：本科
管理经验：否             工作性质：全职
招聘人数：若干
Location: Xiamen
Responsibility:
Provide coaching & training to technical support specialist on high-end products(Server/Storage/EMC/Advanced Software) to the customer through hotline troubleshooting

Provide resolution on complex problems on high-end enterprise products & solutions
Solve most of software issue through telephone communication and send the onsite engineer to solve the hardware failure and follow it up till closed.
Maintain the best customer satisfaction and customer experience by prompt, professional solution to solve the customer's issue and good communication skill to delight the customer.
24x7 night support and frequency over time working is necessary
With aggressive activity and interests to deal with both technical issue and non-technical complaint.
Qualification:
Bachelor degree in computer science, electronic, Information and so on related technical field.
3~5 years experience in IT technical support and sales field. The related working experience on technical support is preferable. Experience in coaching & training are preferable
With the good technical background on  the computer high-end product such as servers based on Intel architecture, storage, tape backup unit and EMC product.
Be familiar with the features on the related software such as NT,Win2k advanced server,win2k3,SQL server, Exchange server, backup software, Red Hat Linux etc. The good experience with Sco unix, AIX,Solaris, HPUX,Novell,Oracle is still preferable.
MCSE W2k or W2k3/RHCE/CNA is required. CCNA,CCNP,CNE,HPUX/Solaris/AIX certification, are preferable
Strong responsibility and accountability are required.
Fluent English skill in writing and speaking.
Good customer communication skill and customer sense are preferred.
请将简历发送至：Maggie_Ke@dell.com